City of Tucker Holding Session to Listen on Comcast Service Complaints

TUCKER, Ga. (February 14, 2017) – After receiving numerous complaints about unreliable internet service, the City of Tucker is organizing an informational session to give residents and business owners a chance to share their experiences with service provider Comcast.

“We’ve made a commitment to the people of this town to listen and to advocate for them,” said Mayor Frank Auman. “In this case, myself and our City Council have heard from too many small business owners that they are losing money because their internet service is disrupted for hours at a time.”

The information session will be held on February 28 at Tucker Recreation Center starting at 7 o’clock. Representatives from Comcast have been invited to attend.

“Rather than being stuck on the phone all day with a customer service rep in another state or another country, we want to give the people of Tucker a chance to take their complaints right to the provider,” Auman said. “They’re paying their bills, relying on this service and they ought to have the opportunity to address the provider face-to-face.”

As with any service provider, Comcast has an agreement with the City to pay for the privilege of bringing their service inside the city limits. Payment comes in the form of an agreed upon franchise fee. At this time, Comcast is delinquent in paying the City, another issue that will be addressed during the information session.

If residents cannot make the event, they can submit their experiences via email to info@tuckerga.gov. A video recording of the information session will also be made available on the City’s website, www.tuckerga.gov.

For media inquiries, contact Communications Coordinator Matt Holmes at (470) 273-3078 or mholmes@tuckerga.gov.

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