Team Tucker - Jennifer Downer

Jennifer-DownerWhat is your job as Tucker’s Citizen Responder?
My responsibility as the Citizen Responder is to respond to all service requests from citizens who live, work and play in the Tucker community. From the moment our doors open at 9 a.m. until we close at 5 p.m., my time is spent sharing information with citizens who have questions and/or issues they need answers to. As the Citizen Responder, my goal is to deliver a level of service across multiple channels here at the City of Tucker to increase customer satisfaction.

How did you get to Tucker?
Having worked in local government for some time, I heard about the Citizen Responder opening from a former colleague who believed I would be a good fit for the position. After reading the job description and having a customer service background, I decided to apply. I like what Team Tucker is doing in Tucker. The growth and progression of the city is fresh and expanding and I wanted to be a part of that.

What do you enjoy most about your job so far?
Every day is different in local government, but what I enjoy most about my job and Tucker is the people. I am a people person who enjoys serving and helping others, so if I can be of service in any way, it makes me feel good.

What has been the biggest challenge so far?
Transitioning from one city to another can be challenging, as every city has its own practices and dynamics, so I hope to learn more about Tucker.

How does the Metro Atlanta area compare to some of the other big cities you’ve lived in?
The Metro Atlanta area is growing. This area, compared to New York and London, is big on development and building an infrastructure around the city. Infrastructure has been built up to complement the attractions and mainstays of the city.


What do you do in your free time?
Much of it is spent serving others while in ministry at Voices of Faith in Stone Mountain. I also enjoy reading and entertaining.

Do you have a favorite TV show?
I don’t watch much TV, but when I do, I like to watch “Brit Box” on Netflix, which has all the English TV shows. On Thursday evenings I tune into Grey’s Anatomy and How To Get Away With Murder.

Any hidden talents?
I love to drive. At one point in time I wanted to be a truck driver. I can drive for long periods of time as long as I have my music and a reliable vehicle.

What is your proudest accomplishment?
My greatest accomplishment is having a family that I’m proud of who is loving and very supportive.�€ï¿½

Is there a quote that you live by?
No so much a quote, but a scripture: “All things are possible to him who believes.” Mark 9:23

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