RESPONSIVENESS
The City of Tucker aims to reduce response times for key maintenance activities and resolve public works issues through a prioritized service delivery model.
CUSTOMER SERVICE
Customer service remains a top priority for the City of Tucker and guides our planning for public works services. The City of Tucker will establish a direct, 24/7 customer service line and process to log requests, address emergency needs and monitor progress of activities. The City will also evaluate applications that would create an online portal to log, report and review public works maintenance requests.
- YEAR ONE OBJECTIVES
Within the first 365 days, the City of Tucker will prioritize any deferred public works maintenance and key repair needs.
- YEAR TWO OBJECTIVES
After prioritization of deferred public works maintenance and key repair needs, the City of Tucker will focus on reducing service delivery times by 50% or more.
CAPITAL IMPROVEMENT ALIGNMENT
With ongoing capital improvements taking place across Tucker, the acquisition of public works services will allow city leaders the ability to better align planned improvements with maintenance and other key services to better maximize project delivery, reduce public impacts and maintain a high-quality city landscape and appeal.
