Service Delivery & Quality Control

RESPONSIVENESS

The City of Tucker, if it assumes public works services from DeKalb County, will reduce response times for key maintenance activities and resolve public works issues through a prioritized service delivery model. The following chart show’s DeKalb County’s average response times for repairs.

DEKALB SERVICE REPAIRS
Pothole Repairs
Asphalt Repair and Patch
Traffic Sign Issues
Traffic Signal Repairs
Stormwater Catch Basins
Tree and Vegetation Issues

*Data based on 2022 Service Maintenance Activity Log

DEKALB’S AVERAGE DAYS UNTIL COMPLETION
91 Days
204 Days
69 Days
23 Days
128 Days
25 Days
 

CUSTOMER SERVICE

Customer service remains a top priority for the City of Tucker and guides our planning should voters approve public works services transitioning under the City’s purview. The City of Tucker would establish its own direct, 24/7 customer service line and process to log requests, address emergency needs and monitor progress of activities. The City will also evaluate applications that would create an online portal to log, report and review public works maintenance requests.

  • YEAR ONE OBJECTIVES
    Within the first 365 days, the City of Tucker will prioritize any deferred public works maintenance and key repair needs.
  • YEAR TWO OBJECTIVES
    After prioritization of deferred public works maintenance and key repair needs, the City of Tucker will focus on reducing service delivery times by 50% or more.
 

CAPITAL IMPROVEMENT ALIGNMENT

With ongoing capital improvements taking place across Tucker, the acquisition of public works services will allow city leaders the ability to better align planned improvements with maintenance and other key services to better maximize project delivery, reduce public impacts and maintain a high-quality city landscape and appeal.

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